Shipping policy

Shipping Policy

Overview

At Cartsora, we are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines our order processing times, delivery estimates, and shipping terms.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Delivery Time

Estimated delivery times within India are as follows:

  • Metro Cities: 4–7 business days

  • Other Cities and Towns: 5–10 business days

  • Remote Areas: 7–15 business days

Please note that these are estimated delivery times and actual delivery may vary depending on courier operations, weather conditions, and other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.

  • Free shipping offers may be available on selected products or during promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking details will be sent to your registered email address or phone number, where available.

Customers can use the provided tracking information to monitor the status of their shipment.

Delayed Deliveries

While we strive to ensure timely deliveries, delays may occasionally occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unforeseen logistical issues

Cartsora is not responsible for delays caused by third-party courier partners.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

Cartsora will not be responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete address information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the package and product (if damaged)

  • A description of the issue

We will review your request and provide an appropriate resolution.

Lost Shipments

If your tracking information shows that your order has been delivered but you have not received it, please contact us immediately.

We will work with the courier partner to investigate the issue; however, final resolution may depend on the courier's findings.

Contact Us

For any shipping-related questions or assistance, please contact us:

Cartsora
Email: cartsora7762@gmail.com