Refund policy

Refund & Return Policy

Overview

At Cartsora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and responsibilities.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item received is significantly different from the product description.

  • The item is unused, unworn, and in its original packaging.

To process a return request, proof of purchase and supporting photos/videos of the product may be required.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or customized products

  • Gift cards or vouchers

  • Clearance or final sale items

  • Products damaged due to misuse or improper handling by the customer

  • Items returned without original packaging where applicable

How to Request a Return

To initiate a return, please contact us at:

Email: cartsora7762@gmail.com

Include the following information:

  • Order number

  • Customer name

  • Reason for return

  • Clear photos or videos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

After verification, we may offer:

  • A replacement product, or

  • A full refund

The resolution will depend on product availability and the nature of the issue.

Return Shipping

  • Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

  • Return instructions and the return address will be provided by our support team after your request is approved.

Please do not send products back without prior approval.

Refund Process

Once your return request is approved and the returned item (if required) has been received and inspected, we will notify you of the refund status.

Approved Refunds

Refunds will be processed to the original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Rejected Refunds

If the return request does not meet our eligibility requirements, we will notify you with the reason for rejection.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.

  2. Contact your bank or payment provider.

  3. If the issue remains unresolved, contact us at cartsora7762@gmail.com.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Cartsora
Email: cartsora7762@gmail.com